No returns will be accepted without first notifying us of your intent to return the purchased product, as well as the specific reason for such return, as well as a return authorization – where applicable.
Prior to any return being entertained by St Andrews Camping & Outdoor, the returns procedure (below) must be followed:
- Notify St Andrews Camping & Outdoor of intended return, including the reason of the intended return.
- A return authorization will be supplied only in the event of the intended return being accepted by St Andrews Camping & Outdoor equipment.
- In the event that such intended return is accepted, an authorization will be issued, following which the return must be sent to the provided address within the authorization email.
- Only once goods have been received in the original packaging and condition and inspected, will a refund be discussed with the purchaser.
It is essential to follow these clear guidelines in order that we may best serve you.